Is Amex Concierge Better Than Chase Concierge?

Are you all new to concierge services and need help deciding whether to select Amex or Chase? This article has got your back. Concierge services are available to many people who have premium credit cards. However, which is better? Amex or Chase concierge?

American Express or Amex has a lengthy history in the travel industry. It has traveler service offices all around the world, so it makes things simpler and quicker for those who are traveling. However, Chase concierge may, at times, be of quick assistance. In many cases, Cardholders must wait several hours or days for a call back for requests that require more time and research.

With restrictions, the American Express concierge service edges out Chase by a small margin. In this article, we will help you decide which concierge service to go for. We will also tell you how each one works. So keep reading!

What is a Credit Card Concierge?

A credit card concierge is a professional who helps manage your credit card account. They can help you with anything from paying your bill to dispute resolution and fraud prevention. Credit card concierges are available 24/7 to help you with any questions or concerns about your account. They can also provide valuable insights into using your credit card best to maximize your rewards and benefits.

Particular card families inside more extensive networks, such as some World Mastercard and World Elite Mastercard goods, or Visa Signature or Visa Infinite items, offer the majority of concierge services. Some are provided straight from credit card companies like American Express or Citi.

If your card offers concierge service, information on it should be included in the initial benefits package you receive when you apply. However, you can always call customer care and inquire about the services compatible with your cards. Although the concierge service is free (or included in your credit card’s yearly fee), you are still responsible for paying for any purchases made using their services.

Chase Concierge

A Chase Concierge is a team of experts who can help you with just about anything you need – planning a trip or getting tickets to a sold-out event. It makes life easier and enables you to get the most out of your Chase card. Call or go online to chat with a Concierge, and they will take care of everything.

How Does It Work?

Chase Concierge is here to help with a wide range of requests, big and small, simply call the number on the back of your card or log in to Chase Online. Once you are in touch with an agent, simply ask your questions. Depending on the nature of your request, the agent can assist you immediately. 

For more complicated requests, the agent may have to follow up by phone or email. No matter what you need; we’ll do our best to help make your life a little bit easier. That’s what Chase Concierge is all about.

Take A Look At Credit Card Concierge Service | Underrated Benefit That’s Useful for Both Travel & Daily Life:

Visa Signature Concierge Service 

A Visa Signature Concierge Service allows cardholders to take advantage of a wide range of services, including travel planning and destination recommendations. With the help of their concierge agents, cardholders can request arrangements for anything from restaurant reservations to private jet bookings. The specialized service is available 24 hours a day, 7 days a week, at no additional cost to cardholders who meet specific qualifications.

Visa Infinite Concierge Service

The Visa Infinite Concierge Service is a complimentary service offered to cardholders of select Visa Infinite credit cards. This exclusive service allows you to request assistance with making reservations, finding event tickets, booking travel arrangements, and more from an expert team of personal assistants. All requests are handled quickly and efficiently so you can enjoy your time as much as possible.

Chase Credit Cards With Concierge Services

Chase credit cards with concierge services are designed to help you make purchases and book reservations at the best prices possible. Concierge services provide a personal assistant who can research travel, entertainment, leisure activities, and more for your life goals.

The Chase credit card family includes various cards that offer unique features and benefits. Whether you are looking for a new travel rewards credit card or want to get discounts on shopping, there is a Chase card for every need. In addition, many Chase cards include concierge services that can help you research entertainment, leisure activities, and more so that you can focus on enjoying your life goals.

Sapphire Preferred

One of the most popular Chase credit cards with concierge services is the Sapphire Preferred® Card. This card offers 2X points on travel and dining at restaurants worldwide and 1 point per dollar spent on all other purchases. 

With this card, you can also access special travel and purchase protections such as rental car insurance and extended warranty coverage. In addition, you can benefit from Chase concierge services that can help you plan your next vacation or book a reservation at the best prices possible.

Chase Freedom Unlimited Card

The Chase Freedom Unlimited Card has no annual fee and offers 1.5% cash back on every purchase. It also comes with a $200 bonus for spending $500 within the first three months. Plus, if you’re a Chase customer, you can take advantage of their referral program, which gives you an additional $50 when you refer a friend. With the Chase Freedom Unlimited Card, however, earning rewards doesn’t stop there. 

When enrolling in the Chase Pay Yourself Back program, you can make an additional 3% cashback on all purchases in the first year. You can use your rewards to cover eligible purchases from select merchants or redeem them as cashback. 

You’ll also get access to exclusive offers and discounts from select retailers and technology that helps keep your account safe and secure. With the Chase Freedom Unlimited Card, you’ll get all the benefits of a great rewards card with none of the hassles.

American Express Concierge

American Express offers a concierge service that can help you with anything, from finding reliable and unique gifts for your loved ones to planning special events. As an American Express cardholder, you can access one of the most comprehensive concierge services available.

Whether you need assistance with gift-buying, event planning, or reservations at exclusive restaurants, your concierge can help. Simply call our toll-free number or use the online portal to get in touch with someone who will go above and beyond to ensure all your needs are met. 

Plus, your concierge service is available 24/7, so you never have to worry about being left without support when it matters most. Sign up today and experience what it means to have a concierge at your disposal.

How Does It Work?

American Express Concierge is one of the most common services that American Express has to offer and can be availed by holders of some credit cards as well. The concierge service works like a 24×7 personal assistant who helps in all daily activities, from booking flight tickets and hotel reservations or even sending flowers to your loved ones. 

It may even assist you in making travel plans, arranging tickets to special events, or hiring a chauffeur. The concierge service can also help with gifting options on your behalf and can be accessed by calling the number on your American Express card. Since it works 24×7, it is helpful during emergencies as well when looking for something in a hurry.

Amex Credit Cards With Concierge Services

Do you travel a lot? If so, you may be interested in the range of American Express credit cards that come with concierge services. These services can make your life easier by providing advice and planning help for everything from dining to transportation while you’re on the go. Plus, many Amex cards offer great rewards programs with extensive benefits.

There are many perks of having an American Express card, and its concierge service is one of the best. Whether you need help finding unique gifts for your loved ones or planning a special event, you can do it easily with Amex.

Amex Concierge vs. Chase Concierge

Regarding credit card concierge services, there are two major players: Amex Concierge and Chase Concierge. These services offer similar features – such as booking travel and making reservations – but they differ in a few important areas. Let’s look at both services to see which one is better. 

Hold Times

The time it takes to speak with an advisor can vary from one credit card company to another, even if the services offered are similar. For example, Chase typically has shorter hold times than Amex for concierge services. In fact, Chase offers three different hold times for its concierge services: priority, standard, and rush. 

Standard is the most common and provides a hold time of 72 hours during normal business hours, while priority gets you through in 24 hours or less at additional cost. Rush services are available on a limited basis but guarantee that you will get your request within two hours—and even though it may be expensive to use this option, it is worth it if you need help in a hurry.

In contrast, Amex only offers a standard hold time for its concierge services. All requests are fulfilled within 72 hours and cannot be rushed or expedited, regardless of how quickly you need your request to be filled. Therefore, the Chase concierge service will generally be a better fit if your needs require immediate assistance.


Both Amex and Chase offer concierge services to their customers, but the two companies differ in how they provide this service. Amex Concierge is more likely to help with tasks such as making dinner reservations or finding tickets to a show, while Chase Concierge is more likely to be involved in helping with travel arrangements.

Amex generally focuses more on assisting with everyday activities, while Chase concentrates more on travel-related issues. If you need help arranging a special event or booking travel, either company can probably assist you. Still, it’s worth knowing the differences between their services so that you can make the most of your experience.


The Amex Concierge is better than the Chase Concierge regarding recommendations. The Amex Concierge provides excellent restaurant recommendations and activities you would never have thought of. 

However, Chase Concierge only recommends a few places. Amex’s excellent recommendations are likely because they have a greater knowledge of local events and restaurants and more connections with businesses in their area. Amex also has the incentive to provide these types of recommendations.

Which is the Better Option?

After doing plenty of research about both American Express (Amex) concierge and Chase concierge, we’ve found that both companies are excellent at offering their services to cardholders. However, when it comes to comparing the two, Amex seems to be slightly better than its competitor.

One of the areas where Amex shines is its customer service. Amex consistently gets high ratings from customers for the friendliness and helpfulness of the concierge staff. Another area where Amex excels is in its variety of services. Cardholders can take advantage of everything from restaurant reservations to event tickets, all offered with a level of personalization that Chase doesn’t always seem to be able to provide.


Does Chase Sapphire Cover TSA PreCheck?

Yes, Chase Sapphire credit cards cover the cost of TSA PreCheck. It provides $100 every four years to cover global entry renewal and membership fees or TSA PreCheck. 

Do you Get TSA PreCheck with Chase Sapphire Preferred?

Yes, as long as you have a Chase Sapphire Preferred® Card and pay for your ticket. You will automatically receive TSA PreCheck benefits along with other cardholder perks such as trip cancellation insurance and primary auto rental collision damage coverage. 

Is American Express Concierge Service Free?

American Express Concierge Service is generally free to cardholders; there may be some exceptions to this rule. For example, some merchants may charge a fee to use American Express as a payment method, which would need to be paid by the cardholder. Additionally, if you are using your card while traveling abroad, you may need to pay an additional %5 of the total withdrawal amount from your transactions.


This is all you should know about the Amex concierge and chase concierge. Do not hurry to choose the card for you. You better go over all the features and analyze which sits best in your situation, providing you with most of its benefits. 

Leave a Comment